finally, a response

I posted on October 24th about an issue I was having with Ancestry.com Magazine and my subscription. I had contacted them to find out when my subscription started, because I wasn't sure if I had missed any issues. I was contacted over a month later (honestly, I'd forgotten I'd emailed them) and entered into a somewhat confusing and all together unhelpful email conversation with the subscriptions department.

The last email that I received from them stated that "it sounds like you have missed some issues." That's it, just that statement, no solution. So I emailed back, asking what they would do about it. I received no response. That was at the end of October.

I've been sending emails, probably bi-weekly since then, trying to get an answer. Yes, I could have called them, but this started in email and could be finished in the same format. About a month ago, I received an Ancestry.com magazine for February in the mail. It didn't contain a letter or any information, but I assume that this was their way of making up the "missed issues." Great customer service guys!

So, I kept emailing. After a while I was just sending emails such as "Hello, anyone there?" and "I just want a response." Finally, today, I received an email stating:

"You have been issued a refund for the missing subs and have been giving one year free for the magazines.

Ancestry Publishing Sales & Support
ancestry publishing"

I'm glad that someone finally responded - but where is the customer service (and spell checker)? An apology or explanation for why it took six months to get this finished.... oh, wait! It's not actually finish. My question was: when does my subscription expire. I still don't have a date.

This is Ancestry.com's idea of customer service.

This is a series of emails between Ancestry.com and myself. All I want to know is when my subscription to Ancestry Magazine started, so that I'll know if I missed any issues. I'm a little rude, yes, but this is how I get after having dealt with their customer service a few times in the past. I honestly don't know what to think at this point. Their Customer Service isn't worth anything.

1) ------

“a form has been submitted on July 28, 2008, via:

> > http://www.ancestrymagazine.com/talk-to-us/ [IP

> > 72.145.193.95]

SECOND REQUEST - I subscribed to your magazine at the beginning of June. I did not receive the July issue that is now available. I wanted to make sure that my subscription was processed so that I get all issues that I paid for. Can you let me know when my subscription began”

2) ------

From: "Ancestry Magazine - Subscriptions" <amsubscriptions@tgn.com>

Monday, October 13, 2008 6:51 PM

Valerie-

Will you confirm your address? Is it the same as the one listed below? We just wanted to double check to see if our records are correct and if so, we’ll move on from there.


Thanks

Jenny

Ancestry Publishing Sales & Support ancestry publishing

3) ------

From: Valerie

Sent: Monday, October 13, 2008 5:39 PM

To: Ancestry Magazine - Subscriptions

Subject: RE: A comment from a site visitor

Umm... I email this question Two And A Half months ago - Two Weeks after the first questions wasn't answered either.

But yes, this is the correct address and, btw, I am now receiving my magazines. Can you tell me when my subscription started so that I know if I missed any issues?

Thanks for finally getting around to responding...

-Valerie

4) -----

Valerie-

Your subscription started 02-28-2009.

Thanks

Jenny

Ancestry Publishing Sales & Support

ancestry publishing

5) -------

From: Valerie

Sent: Wednesday, October 22, 2008 8:53 AM

To: Ancestry Magazine - Subscriptions

Subject: RE: A comment from a site visitor

I was asking about my Ancestry Magazine subscription, not my ancestry.com subscription. I subscribed to the magazine sometime in the summer.

Again, "I am now receiving my magazines. Can you tell me when my subscription started so that I know if I missed any [magazine] issues?"

-Valerie

6) -------

Valerie-

All my system tells me is that your active Ancestry Magazine subscription started Feb 2, 2009. So it sounds like you have missed some issues. They come ever 2 months, so there is only 6 issues a year.

Thank you

Ancestry Publishing Sales & Support

ancestry publishing

Randomness

When I read the article "Found! Who gets the Bible," in Ancestry.com's magazine, I was very surprised to see that the bible they featured appears to be the very same Bible edition that was used by my G-G-Grandmother. A quick census check showed that the family of the featured Bible lived only one county over from my G-G-Grandmother's family. I've always been curious about where the Bible came from and how old it might be. There's no publisher information. I emailed the editors with the question: Are there any sources for tracing Bible publishers?