13 October 2012

My Response to Today's AncestryDNA Survey

     Today I received an email from Ancestry.com, asking me to take a survey about AncestryDNA. I thought I'd share my responses on my blog.

     My responses were influenced by the fact that I had tested with other DNA companies (ftDNA and 23andMe) prior to Ancestry.com.   Based on what the AncestryDNA test currently offers in the way of results, my responses were low.   I think that those without experience with other companies would probably give more positive answers.

  • Overall satisfaction? 4 out of 10.  I had higher expectations for such a leader in the genealogy industry. This test is missing many features available from other companies.
  • Value for the money? 6 out of 10. It is much less expensive that the tests at other companies. But, you don't have the features.
  • Would you recommend it? 3 out of 10. Although it's cheaper, the other companies provide a better product. If you only have $100 and don't think you can save $300, go for this one. If you are more concerned about quality, save up.
  • Increased my satisfaction with Ancestry? 2 out of 10. Again, I expected better. This product actually lowered my opinion of Ancestry.com as a company.
  • Website is easy to use. 5 out of 10. It is easy to use (almost too simple) but it is slooooooow.
  • AncestryDNA website clearly represents my results. 1 out of 10.  This one needs a bit of an explanation. Yes, the website is pretty simple. But, as I said above, it is almost too easy. I understand the info they give me, but I don't learn anything. Based on their website, I have no idea how they came to these conclusions. I just have to hope that Ancestry.com got it right. Sorry, but I want to know the science behind it all.

On the other hand, I did give them a few high marks:
  • Test was easy to do. 9 out of 10. Spit. Done.
  • Test was easy to ship and register. 9 out of 10.  It was pretty simple.
  • Test result turn around. 10 out of 10. It took less than a month. Hard to beat.
  • My results are kept private. 10 out of 10. Private? I don't even know all of the info behind my results.

     I would love to see more detailed results from AncestryDNA. Raw data, chromosome data, ability to triangulate matches and, simplest of all, a search function.  Let's add those features and I'll give a higher score.

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