tag:blogger.com,1999:blog-7466591705634648673.post9088809563490151830..comments2023-10-25T05:04:22.279-04:00Comments on Begin with 'Craft': A Disappointing Day with BillionGraves.comAnonymoushttp://www.blogger.com/profile/10232674112099044776noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7466591705634648673.post-91501089423356276012011-07-12T11:23:38.591-04:002011-07-12T11:23:38.591-04:00Ruby - I'm glad the support team was able to r...Ruby - I'm glad the support team was able to respond quickly to your question.<br /><br />To everyone: The Android app has been updated, and it now includes the Add a Cemetery function and some fixes to make it work better on a few quirky phone models.<br /><br />If you run into any other issues, let our support team know (support@billiongraves.com). Tell them what type of phone you have and what the issue is and they'll do everything they can to help you. (As a side note, the support team is only in the office 8:00-5:00 Mountain Time, USA. Anything sent after hours will get a response once they're back in the office.)Kristy Stewarthttps://www.blogger.com/profile/04326229363389695119noreply@blogger.comtag:blogger.com,1999:blog-7466591705634648673.post-38719699609562340912011-07-01T11:58:23.978-04:002011-07-01T11:58:23.978-04:00I would like to say that while the app didn't ...I would like to say that while the app didn't work as we expected the support we received was excellent. There is an email function in the app and we were able to email directly from the app and find out fairly quickly that the add a cemetery function was not available on the Android app. Not only did we get a response to our email quickly it actually addressed our issue. They were also following and tweeting with us.<br /><br />It is just the fact that if we had know in advance that we could not add a cemetery, we would not have made a trip to one we already knew was not available.<br /><br />While I don't think we'll ask you to manually add any cemeteries at this time, I would like to know when the fully functioning app is ready so we can try it out again.<br /><br />Kristy I appreciate the way you have worked with us offering solutions and showing concern. I can see that you really want us to give excellent customer service.Ruby Crafthttps://www.blogger.com/profile/12605848523792720674noreply@blogger.comtag:blogger.com,1999:blog-7466591705634648673.post-5257143928196815182011-06-29T16:40:14.388-04:002011-06-29T16:40:14.388-04:00I had a very similar frustrating experience with i...I had a very similar frustrating experience with it. I hope they get their act together, as I think the site and concept has so much potential.Shelley Crawfordhttps://www.blogger.com/profile/15008715347583341427noreply@blogger.comtag:blogger.com,1999:blog-7466591705634648673.post-78764759000582712102011-06-29T10:27:26.696-04:002011-06-29T10:27:26.696-04:00Thanks for the info, Valerie. This was on my list ...Thanks for the info, Valerie. This was on my list to try next week. Think I'll pass for a bit. You've saved me some time and frustration for which I am MOST grateful!!Susan Clarkhttps://www.blogger.com/profile/02009218875010743399noreply@blogger.comtag:blogger.com,1999:blog-7466591705634648673.post-72962092508658514752011-06-28T14:14:28.943-04:002011-06-28T14:14:28.943-04:00I'm sorry I missed those updates on the FAQ. I...I'm sorry I missed those updates on the FAQ. I added a user guide for the Android app (which is linked to the FAQ), but I didn't update the rest of the text. I've made the changes now, and they should be available on the live site as soon as we can run an update. Again, I apologize.<br /><br />I also apologize that the app did not work the way you expected it to on the first run. We expect the update that includes adding cemeteries to be available very soon (hopefully in a matter of days). We released it without that function because demand was so high, and the app had the essentials so we released it as a free app.<br /><br />We consider the "essential functions" to mean taking the photos with a GPS location attached. Everything else, like cemetery name and location, can quickly be adapted outside of the app, but those functions are essential to mobile photo-gathering. Our blog post that announces that it has the essentials also says, "it will find cemeteries that are close to you and you can collect and upload photos..." Those are what we listed as the essential functions. Perhaps it should have been more clear.<br /><br />I'm sorry you and your mother weren't able to use your hour the way you intended. I'd be happy to let you know personally when the update is available, and I hope you'll consider trying out the app again at that time. If you'd like to use it in the meantime, as we said, we'd be happy to add cemeteries for you manually. We've been doing it since our launch for those who don't have smartphones but want their cemeteries listed, so we're quite used to it and I hope that, until the free Android app is updated, you'll use that option as well.<br /><br />If you have any more questions or concerns, please email me at kristy.stewart (at) billiongraves.com.Kristy Stewarthttps://www.blogger.com/profile/04326229363389695119noreply@blogger.com